Headfirst Travel


Introducing the Business:

HeadFirst Travel is all about Bringing Alive Local Legends (BALL) for visitors while transporting them to exciting destinations and attractions. The "BALL Team" (Special Drivers with the "juice" who want their passengers to have a ball) facilitate this with entertaining, informative commentary fitting in to half day, full day and multi-day itineraries. Our products include journeys to many of New Zealand's iconic tourism destinations and activities including Dunedin, the Catlins, Milford Sound, Invercargill, Queenstown, Oamaru, Rotorua, Auckland, Waitomo and Hobbiton. Here in DUNEDIN we are full on in the summer not only with our Bottom Bus Deep South Adventure (backpacker aligned product) but also our Cruise Ship excursions which see our Double Decker buses looping the City in a Hop On Hop Off bus and thousands taking the high road to Larnach Castle and other City tourist attractions / activities. This summer is busier than ever with a record 134 Cruise ship visits to the City and we are gearing up to give our customers unforgettable experiences starting with our Cruise coordinators that meet customers at Port Chalmers and coordinate activities during the day. Your chance to be part of this along with roles in Cruise Coordination, Reservations and BALL team driver-guides are available.

What the Business needs:

Cruise Coordinator
For each and every Cruise ship Headfirst Travel has bookings we are stationed at Port Chalmers to meet-and-greet and coordinate activities and schedules for our customers. We need bright, vibrant energetic people with a can-do attitude to send them on their way with confidence of a great day ahead. Being able to think on your feet, with initiative and calmness under pressure are qualities we will be looking for in what is a very people-oriented role. Additional languages may be an advantage although most can converse in English.

Reservations Consultant
This is a separate role in our City office that ensures incoming communication to the business is answered and handled to a very high standard ensuring that no one is left stranded. Working closely with the BALL Team (driver-guides), you will primarily be responsible for the daily operation of all Headfirst Travel products in an independent and professional manner. This may include phone, web, email and social media. This role can overlap with the Cruise Coordinator role to provide a full-time position over the Cruise ship season and many Sexy Summer Job staff have gone on to part-time winter work and other roles with the company. We need someone with excellent verbal, written and typed communication skills to provide memorable interactions within their communications. Punctual, reliable and live our Core Values every day.

BALL Team Driver-guide
Want to hit the road and provide memorable interactions for our main international passenger mix? Based in Dunedin we are looking for someone who has the 'juice' to and be part of our legendary team showing off Dunedin and the Deep South. This includes:

  • The Bottom Bus loop around the deep south mainly driving medium size coaches and vans on a two-day loop.
  • Cruise ship city and Larnach Castle tours including our Red Double Decker bus Clifford!
  • Charter work If you have Class 1 and 2 P endorsed licenses and looking for a varied role with good interpersonal skills then jump on board! If you are looking to obtain your Passenger licenses and have the qualities we are after and this interests you. We can look to assist you getting on the road. Drivers are in demand
  • You will not regret getting this qualification. Casual and full-time fixed-term positions available for our summer season and opportunities to extend into the winter.